TERMS AND CONDITIONS OF MOBILE SPRAY TAN SERVICES

Thank you so much for choosing us to be part of your beauty routine!

These Terms & Conditions apply to all bookings made with LUMI by MI. ("LUMI", "we", "us"). By booking an appointment, you ("the client") agree to the terms set out below.

1. Scope of Service

LUMI by MI. is a mobile spray tanning service operating throughout Canterbury. Travel within the Christchurch metro area is included in the service price. Travel outside of the Christchurch metro area may incur an additional travel fee, to be confirmed at the time of booking.

2. Booking & Deposit

A non-refundable deposit of 40% of the total service cost is required to secure every booking. If your appointment falls within 14 days of the date of booking, full payment is required upfront to secure your booking, rather than a deposit. Your appointment is not secured in the calendar until payment has been received. The deposit is non-refundable under any circumstances, including client cancellation, no-shows, or change of mind. If payment is not received and no contact has been made, your date may be released and offered to another client. Where an appointment is rescheduled with at least 24 hours' notice, the deposit may be transferred to the new appointment date at our discretion.

3. Final Payment

The remaining balance is due in full within 14 days of the appointment date. Payment is accepted via bank transfer, unless cash payment has been discussed and agreed in advance. Please include your invoice number as the payment reference. Accounts not settled within 14 days may incur a late payment fee and may affect eligibility for future bookings. Outstanding balances must be cleared before any future appointments will be confirmed. By making payment, you confirm your agreement to these Terms & Conditions.

4. Payment Details

Account Name MI. Content Studio

Bank ASB Bank

Account Number 12-3149-0410896-00

Reference Your invoice number

GST MI Content Studio is not registered for GST. No GST has been charged on any invoice.

5. Cancellations & Rescheduling

We ask for a minimum of 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or no-shows, will be liable for the full service cost in addition to the forfeited deposit. Repeated late cancellations or no-shows may result in full payment being required upfront for all future bookings, or services being declined.

6. Right to Refuse or Cancel Service

LUMI reserves the right to decline, cancel, or terminate a service where a client, or any other person present at the appointment, behaves in an unsafe, abusive, intoxicated, or otherwise inappropriate manner. Where an appointment is cancelled or terminated for this reason, no refund of the deposit or any fees paid will be given.

7. Patch Test & Health Disclosure

A patch test is recommended prior to a first-time spray tan, particularly for clients with sensitive skin or known allergies. Clients must disclose any relevant skin conditions, allergies, pregnancy, or medical conditions prior to their appointment. LUMI reserves the right to decline or postpone a service where it is not considered safe or appropriate to proceed.

8. Client Preparation

Clients should arrive exfoliated, and with clean skin free of makeup, lotion, deodorant, sunscreen, and other products. Loose, dark clothing and open footwear are recommended for the appointment and the hours following. Any hair removal, waxing, or exfoliation should be completed at least 24 hours prior to the appointment.

9. Aftercare

Aftercare instructions will be provided at the time of service and should be followed closely to ensure the best result and longevity of the tan.

LUMI is not responsible for tan results affected by failure to follow aftercare guidance, including premature showering, sweating, swimming, or product use.

10. Access & Appointment Setup

As a mobile service, the client is responsible for providing a suitable, private, well-ventilated space for the appointment.

The appointment environment must be safe and free of hazards for both client and technician.

Late arrival to a scheduled appointment may result in reduced service time or rescheduling, at our discretion, without affecting the deposit or fees payable.

11. Liability

While every care is taken to achieve an even, high-quality result, spray tanning outcomes can vary based on individual skin type, preparation, and aftercare.

LUMI is not liable for allergic reactions, staining of clothing, bedding, or furnishings, or uneven results arising from inadequate preparation or aftercare. Clients are advised to wear old or dark clothing during and immediately after their appointment.

Every care is taken to protect your home or chosen venue during your appointment, including the use of protective coverings where appropriate. However, spray tanning is a hands-on service and, as with any in-home appointment, accidents can occasionally happen. Any damage must be reported to us within 48 hours of the appointment. Where a report is made within this timeframe, we will do our utmost to resolve or remedy the situation. LUMI is not responsible for any damage reported after this period.

If an issue arises with your tan within 24 hours of your appointment, please contact us as soon as possible. Where the issue is due to an error on our part, we will troubleshoot and, where possible, rectify the situation. LUMI is not responsible for issues arising from a client's failure to follow pre-appointment or aftercare instructions. To the maximum extent permitted by law, LUMI's total liability to the client in connection with any appointment or service is limited to the cost of the service booked.

12. Force Majeure

LUMI shall not be held liable for any failure or delay in providing a service where this is caused by circumstances beyond our reasonable control, including but not limited to illness or injury, extreme weather, natural disaster, civil unrest, or other events of force majeure. Where an appointment is affected by such an event, we will work with the client to reschedule at the earliest available opportunity.

13. Photography & Content

LUMI may photograph tan results for portfolio, marketing, and social media use. Clients may opt out of this at the time of booking by notifying us directly.

14. Changes to These Terms

LUMI reserves the right to update these Terms & Conditions from time to time. The most current version will always apply to new bookings.

17. Acceptance of Terms

By proceeding with payment, the Client confirms they have read, understood, and agreed to these Terms & Conditions. This agreement becomes binding upon payment.

Questions? Reach us at: hello@micontentstudio.co.nz